The device may not be connected to the Internet, or can not connect to Google servers. In this case, wait 2 or 3 hours.

1. All Logs stopped uploading

Reasons:

• Security settings/apps or memory cleaners stopped kidsTracker app. 
• Battery saver is enabled.
• Background Internet data is restricted.
• Check the following settings
• Battery Saver
• Battery Optimization
• Usage access
• Accessibility (Social media outgoing messages)
• Google Play Protect
• Enable No Root Screenshots
• Notification access(for incoming chat messages)

2. No logs update except Surroundings, Remote Cam and GPS ?

Reason:

The phone is in standby/sleep mode (the screen is off or Low Battery). 

How to fix it? 

Nothing, just wait for the phone to be unlocked and the other logs will be uploaded.

3. No Chat Logs or Chat Logs are Incomplete

Reason:

One or more settings are not enabled including Message Preview, Notification Access, Accessibility Service.

How to fix it? 

1. Get the monitored phone in your hand and unlock it.
2. Go to Settings-Accessibility-SECURITY SERVICES-Set to ON
3. Go to Settings-Notification Access-SECURITY SERVICES-Set to ON

5. No Location Records

Reasons:

• Location service is not enabled in the device settings. 
• Battery saver is enabled. 

How to fix it?

1. Get the monitored phone in your hand and unlock it.
2. Go to the phone Settings > Security & Location > Location. If you don’t see “Security & Location,” tap Location. Enable the Location Service.
3. Go to the phone Settings – Battery and make sure Battery Saver is turned off.